Returns & Refunds

We want you to be completely satisfied with your purchase from billywomens.com. If for any reason you are not entirely happy, we are here to help with a straightforward returns and refunds process.

Please take a moment to review our policy below to ensure a smooth experience.

Change of Mind

We offer a 30-day return policy for change of mind on all full-priced items. To be eligible for a return, the item must be unused, in its original condition, and have all original tags attached and packaging intact.

Sale items or items purchased with a promotional discount are final and cannot be returned for change of mind.

How to Return an Item

  1. Notify Us: Please contact us within 30 days of receiving your order to initiate a return. We will provide you with a Returns Authorisation number and instructions on where to send your parcel. Returns received without this authorisation may not be processed.
  2. Pack Your Item: Securely pack the item in its original packaging, including any tags and labels. Include your Returns Authorisation number inside the package.
  3. Send It Back: Post the item back to us using a traceable shipping method. The cost of return shipping is the responsibility of the customer. We recommend insuring your return parcel as we cannot be held responsible for items lost or damaged in transit.

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow time for the refund to appear in your account.

Faulty or Damaged Items

Your rights under the Australian Consumer Guarantee are always supported. If you receive a faulty, defective, or damaged item, please contact us immediately. We will work with you to resolve the issue promptly, which may include a repair, replacement, or refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or colour, we recommend returning the original item for a refund and placing a new order on our website.

Final Sale Items

Items marked as ‘Final Sale’ are not eligible for return or refund unless they are faulty.

Further Questions

If you have any other questions regarding our returns process, please get in touch. Our team is happy to assist you.