Shipping & Delivery

Do you ship internationally?
We currently ship within Australia only.

How long will it take to receive my order?
Once your order is placed, it typically takes 1-2 business days to process. Delivery times then depend on your location and the shipping method selected. You will receive a confirmation email with tracking information once your order is dispatched.

What are your shipping options and costs?
We offer standard and express shipping options. Costs are calculated at checkout based on the weight of your order and your delivery address.

How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your parcel.

Returns & Exchanges

What is your returns policy?
We offer a 30-day return policy on full-priced items that are unworn, in their original condition, and with all tags attached. Sale items are final and cannot be returned.

How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns Portal at billywomens.com. You will need your order number and email address.

How long does it take to process a refund?
Once we receive your returned item, it takes approximately 5-7 business days to process. Your refund will then be issued to your original payment method. Please note it may take additional time for your bank to process the refund.

Who covers the cost of return shipping?
The customer is responsible for return shipping costs unless the return is due to a fault in the product.

Products & Sizing

How do I find the right size?
We provide a detailed size guide for each product on its product page. We recommend referring to these measurements for the best fit.

What materials are used in your products?
The materials for each product are listed in its description. We are committed to using high-quality materials.

Orders & Payment

How do I place an order?
Simply browse our collection, select your items, and add them to your cart. Proceed to checkout to enter your details and complete your purchase.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.

I entered the wrong shipping address. What can I do?
Please contact us immediately if you have entered an incorrect address. We will try to amend the order if it has not yet been processed.

Can I cancel or change my order after it has been placed?
We process orders very quickly to ensure fast delivery. Therefore, we cannot guarantee that changes or cancellations can be made once an order is placed. Please contact us immediately, and we will try our best to assist you.

General

How do I care for my products?
Care instructions are provided on the label of each garment. We recommend following these instructions to maintain the quality of your items.

Do you have a loyalty program?
Yes! We love rewarding our loyal customers. You can learn more and join our program at billywomens.com.

Are your products sustainably made?
We are committed to responsible and ethical practices. We are constantly working to improve our sustainability efforts across our supply chain.

How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter at the bottom of our homepage to receive updates on new collections and exclusive offers.

Troubleshooting

I haven’t received my order confirmation email. What should I do?
First, please check your junk or spam folder. If you still cannot find it, please contact us, and we will resend it to you.

My tracking information hasn’t updated.
Sometimes there can be a delay in tracking updates from the courier. If your tracking has not updated for several days, please contact us for assistance.

I received a faulty or incorrect item.
We sincerely apologize for this error. Please contact us immediately with your order number and details of the issue, and we will resolve it promptly.